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You cannot change your username at Playandwin.co.uk. You have to delete your username and then create a new one. You can delete your username by selecting "Title page" and then "Edit user" on the yellow top menu on the site. You will lose all your tokens, guestbook entries, and so on.

You can change your user information by selecting "Titlepage" and "Edit user", after you have logged in.

Winners in our prize draws are continuously drawn. You can win our prizes by buying tickets in our Ticket Shop. If you have bought tickets for those draws, your tokens will be lost, because you have spent them on the tickets. If you have activated "automatic ticket purchase" in the Ticket Shop, a certain percentage of your tokens will automatically be exchanged for tickets for the next prize draw. You can change the settings for the automatic purchase in the Ticket Shop, which you can find in the menu.

Go to "Titlepage" and then to "Edit user" in the yellow menu. On the bottom of that page, you can click on "Delete user". Please remember that it is not possible to re-establish a user after it has been deleted. If you are a VIP member, the remaining days of your VIP membership will be lost.

We have written a guide which can help you to use the chat, and where you can read about the chat rules. You can find the guide by clicking on "Community rules" on top ot the page.

You must be a VIP member to use this function. If you are a VIP member, you have to activate the advanced editor in your profile. You can do this here: "My profile" -> "Edit profile" -> "Settings"

You have to enter your birth date in your profile to get on the birthday list. Furthermore, your birthday must be visible for everybody and not "Just for friends". If it is only visible for friends, we cannot show the other users when your birthday is.

If you are harassed by another user on Playandwin.co.uk, you can take a picture of what has happened and send it to one of us. Then, we can have a look at the case and take the necessary steps.

You don't need a camera to take a picture, but you can make a so-called "Screenshot" with your computer and send it to us by e-mail. This is how you can do it:

Press the "Ptr Scr" key on your keyboard.
Open Paint, Word or another program that can edit pictures.
Click on "Edit" and select "Insert"
Save the picture as JPG or GIF (requires least space). If you have entered the picture in Word, you just have to save it as an ordinary word document.

Afterwars, you can send it to us by using the contact form here on the site.

You can find a button called "Report this user" under every profile on Playandwin.co.uk. Here, you can report the profile and describe what illegal items the user has in his/her profile.

You can find a button called "Report this user" under every guestbook entry. If you click on it, we will have the possibility to read exactly that message, and contact the person in question.

If you want to insert a picture that is already on Playandwin.co.uk, you can do it this way: Find the picture on Playandwin.co.uk and right-click on it. Then, select "Copy". After that, you can create a guestbook message and right-click again. You have to choose "Paste", and the picture will be inserted into your message.

You can also add pictures from outside Playandwin.co.uk, e.g. from your own homepage: You have to copy the address of the picture, e.g. http://myhomepage.co.uk/picture.gif. You can find this address by right-clicking on the picture and selecting "Properties". After that, all you have to do is to create a guestbook message, and to click on the green tree in the editor. Here, you can enter the address that you have copied, and the picture will be inserted into the message.

If you experience technical problems with this site or with the games, please run the computer test by clicking here

You have to delete cookies and temporary internet files in your Internet Explorer. This is how you can do this: You have to start your Internet Explorer. Then, you have to click on "Functions" and then on "Internet settings". Here, you have to click on "Delete cookies", and then on "Delete files".

You also have to delete your temporary Java files. Please go to "Start" -> "Settings" -> "Control panel" and click on "Java". A new window will open, and you have to click on "Delete files", followed by "OK".

If that doesn't help, you can uninstall "Suns Java" under "Add/remove programmes" in your control panel in Windows. After that, you have to install the latest version of Java from the homepage www.java.com.

Remember to check your computer for Spyware. Windows Defender and Spybot are good programmes for that purpose.

You have to collect tokens on the site(Go to token guide), which you can exchange in the Ticket Shop for tickets for the various jackpot draws.

You can under prizes see what you can win in the various jackpots

You will receive an e-mail and an internal mail message from Playandwin immediately after you have won. The mail will contain information about the payment of the prize.

Prizes are transferred to Paypal accounts only. Please note that in some countries it is not possible to receive prizes by paypal. In those cases, we are not able to transfer the prize.

Playandwin.co.uk has alreay paid alle expenses. You do not have to pay any taxes.

If you have not received an e-mail or mail message about your prize, you can send an e-mail to winner@playandwin.co.uk and have it sent to you again. Please leave your username, and the date of your winnings in the mail.

The prizes are paid out at around the 1st in each month (you will receive an e-mail or internal confirmation mail after the money has been transferred). If you haven't received your prize 40 days after you have won it, please contact winner@playandwin.co.uk. Please send us your name, username and the date on which you have won the prize.